Shipping policy
SHIPPING POLICY
Order Processing
Orders are normally processed within 1–3 business days after payment authorization, excluding weekends and U.S. holidays. This processing period is separate from the estimated 3–5 business days for shipping transit.
Orders are processed after payment has been successfully authorized. Orders are shipped from our U.S. inventory and fulfillment location.
Once an order has entered processing or fulfillment, changes or cancellations may no longer be available.
Shipping Destinations
Beyond Sales ships exclusively to eligible addresses within the 48 contiguous United States and Washington, D.C., using domestic ground transportation.
We do not ship to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa, the Northern Mariana Islands, other U.S. territories, or international destinations.
Free Standard Shipping
Free Standard Shipping is included in all product prices for eligible deliveries within the 48 contiguous United States and Washington, D.C.
No additional standard shipping charge is applied to these eligible orders. Any applicable taxes or optional services are disclosed at checkout before payment.
Shipping and Delivery Times
Orders are delivered using ground transportation. Estimated transit time is generally 3–5 business days after shipment, depending on destination and carrier availability.
Delivery times are estimates and are not guaranteed. Processing time is separate from transit time.
Tracking
When tracking information is available, customers receive shipment confirmation and tracking details using the contact information provided with their order.
Delivery Delays
Estimated delivery dates may be affected by carrier delays, weather, holidays, transportation disruptions, high shipping volume, or circumstances outside our control.
We will assist customers with delivery-related questions when possible.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address. Please review your shipping information carefully before completing your order.
Additional charges resulting from an incorrect or incomplete address, refused delivery, or unsuccessful delivery attempt may be the customer’s responsibility.
Damaged, Missing, or Incorrect Shipments
Please inspect your shipment promptly after delivery.
If an order arrives damaged, incomplete, or incorrect, please contact us within 5 business days of delivery at sales@beyondoilusa.us and include:
- Your order number
- A description of the issue
- Photographs of the product
- Photographs of the shipping carton and packaging, when applicable
We will review the matter and determine the appropriate replacement, refund, or other resolution.
Bulk and Large-Volume Orders
Large multi-case or pallet orders may require coordinated ground freight arrangements or delivery scheduling.
Standard ground shipping remains included for eligible destinations. Any optional services or special arrangements requiring additional charges will be disclosed and agreed upon before payment.
Contact
Beyond Sales
Email: sales@beyondoilusa.us
Phone: +1 (310) 890-5701
Please contact us with any shipping questions before placing an order.